SManager is a PHP4/MySQL-based online help desk system that allows organizing the customer support service through the web-based interface. SManager has a search function of both users and requests, which enables the technician to effectively manage the system. Administrators can also view statistics of the work of support team: number of new/open/closed requests by categories/priorities, average time of responding to the request. The main distinctive feature of SManager is that it is fully templates-based. Design and back-end in SManager are separated: one can fully change the design of SManager.

Price: $420 - Added: 2001-06-06 - Hits: 143